CRA Indigenous representation far below Canadian population creating gaps in services, critics say

 By Matteo Cimellaro  Local Journalism Initiative Reporter The Canada Revenue Agency (CRA) has an Indigenous representation problem in both its employment and language services, critics say. Jennifer Robson, a professor of political management at Carleton University, researches the gaps in CRA services and how they impede its secondary role as a service provider. The CRA has too few Indigenous staff, creating gaps in its service for Indigenous Peoples, she says. “The more that you actually have people in the tax agency (who) represent diverse perspectives, the better the planning and implementation you will get for service delivery,” Robson said. The CRA reports 3.2 per cent of employees are Indigenous, a percentage that has not grown much in recent years. Those numbers, included in a 2020-21 annual report on the CRA’s…

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